Workplace Solutions Specialist

3 semanas atrás

Lisboa, Lisboa, Portugal SGS Tempo inteiro

Job Title: Workplace Solutions Specialist

Job Summary:

We are seeking a highly skilled Workplace Solutions Specialist to join our Corporate Workplace and Collaboration team. As a key member of the team, you will be responsible for defining and evolving the global modern workplace for our employees.

Key Responsibilities:

  • Act as the subject matter expert for Google Workspace and Microsoft 365, assisting with integrations and technical assessments for implementations and migrations.
  • Design and deliver complex collaboration solutions, leading work-streams on transformational programs while ensuring adherence to corporate standards.
  • Support the Merge and Acquisitions team on integration strategy.
  • Serve as Tier 3 support and escalation contact for advanced troubleshooting and investigation of complex incidents for the Operations Center based in Manila.
  • Execute non-standard service requests and complex operational tasks as needed.
  • Document best practices, knowledge bases, and operations manuals for operational teams.
  • Work with external service providers such as Microsoft, Google, and Accenture.
  • Maintain up-to-date knowledge of relevant technologies.

Qualifications:

  • Degree in computer science or a related field. Exceptional candidates without a degree will be considered.
  • Microsoft Certifications are an advantage.
  • Fluent in English

Experience:

  • At least 3 years of technical experience with Google Workspace solutions.
  • Experience with Microsoft 365 in a multinational company.
  • Knowledge of Google Voice and Teams telephony.
  • Experience in data migrations between M365 and Google Workspace using tools like BitTitan and ShareGate.
  • Familiarity with Microsoft Active Directory, Entra, and basic Azure services.
  • Advanced PowerShell scripting and knowledge of Microsoft Graph.

Skills:

  • Strong project coordination and escalation management skills.
  • Proficiency in working with ITSM tools such as ServiceNow.
  • Ability to coach, influence stakeholders, and deliver presentations.
  • Strong technical writing skills.

Key Competencies:

  • Responsible and responsive; open-minded, flexible, and support-minded.
  • Stress-resistant, tenacious, and quality-driven.
  • Collaborative and enjoys sharing knowledge with others.
  • Motivated to learn and take initiative.

Why SGS?

  • Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
  • Flexible schedule and work model.
  • SGS university and Campus for continuos learning options.
  • Multinational environment where you will work with colleagues from multiple continents.
  • Benefits platform.

At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.

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