Operations Associate
Há 1 mês
About GuestReady
We are a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. Our mission is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality.
Job Summary
We are seeking a Junior Operations Associate to join our team in Lisbon. As a key member of our operations team, you will be responsible for building relationships with guests, supporting the reception and housekeeping team, and managing reservations and guest communication.
Responsibilities
- Build trust-based relationships with guests.
- Support the reception and housekeeping team with day-to-day operations.
- Solve problems tactfully to ensure client and guest satisfaction while wisely using resources.
- Manage reservations and guest communication.
Requirements
- Fluent in Portuguese and English - French and Spanish are a plus.
- Located in Lisbon.
- Experience in reception, tourism, or hospitality.
- Willingness to work at weekends.
- Available to work at any schedule.
- Ability to work under pressure and remain calm.
- Fast problem solver with excellent communication skills.
- Team player with a strong focus on quality and attention to detail.
- Willingness to learn and develop self.
- Excellent relationship-building skills.
- Able to work with high ethical and professional standards.
Benefits
- Great working environment within a fast-growing, tightly knitted team.
- Challenging and diverse tasks that will let you grow day-by-day.
- Work with a multicultural team and international teams.
- Exposure to the fast-paced world of high-tech start-ups.
- A dynamic work environment with flat hierarchies and space for your own ideas.
We encourage you to apply even if you are missing a skill or two. Don't undervalue yourself and miss out on an incredible opportunity. Let's work together to fill the gaps.
Diversity and Inclusion
GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.
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