Guest Operations Associate

Há 1 mês


Lisboa, Lisboa, Portugal Blueground Tempo inteiro

At Blueground, we're driven by a vision to make people feel at home wherever they choose to live. This means ensuring our guests have the peace of mind, flexibility, and confidence they need to explore life's latest adventures.

We've grown significantly since our founding in 2013, with over $258m+ in funding secured to date. Our goal is ambitious – we aim to reach 100,000 homes across 100 cities by 2025, starting from our current presence in more than 15,000 homes in 32 cities worldwide.

Our team of over 1,000 members, spread across 17 countries, operates with a culture built on collaboration, inclusivity, and opportunity. We empower our team members to work in ways that suit them best, offering flexible arrangements between remote work and office-based setups.

We are guided by core values that shape our relationships and interactions. Time is our most precious resource, excellence is an exciting standard, we care deeply for our guests and colleagues, and transparency builds trust and improves communication.

We're currently seeking a Guest Operations Associate (6-month contract) to join our Operations team in Lisbon. In this role, you'll focus on supporting the setup of apartments according to Blueground's furnishing standards and brand style directions.

Main Responsibilities:

  • Collaborate with the Operations Team to create and execute project plans
  • Assist in preparing floor plans and furnishing designs as a liaison between operations and product teams, and external logistics providers
  • Enter relevant data into the Blueground system and inform related departments about project status
  • Perform apartment viewings for potential guests and existing properties within our portfolio
  • Act as a point of contact between guests and the Customer Experience team
  • Coordinate with stakeholders to resolve property management-related issues
  • Complete small maintenance tasks to ensure a positive guest experience

You will be responsible for supervising handymen during emergency situations in our apartments. To excel in this role, you should possess a 'doer' mentality, be willing to spend time on-site in Lisbon's prestigious neighborhoods, and be fluent in both Portuguese and English.

We offer competitive compensation and benefits, including flexible paid time off. As part of our commitment to equal employment opportunity, we welcome candidates from diverse backgrounds.



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