Luxury Guest Experience Ambassador

Há 4 dias


Lisboa, Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiro

Embark on a journey with Meliá Hotels International S.A.(Meliá) as a Luxury Guest Experience Ambassador. We are seeking an exceptional individual to oversee the daily operations of our department, dedicated to delivering unparalleled customer satisfaction.

Company Overview

Meliá is a global hospitality company committed to excellence and innovation. Our mission is to create unforgettable experiences for our guests, and we believe that diversity and inclusion are essential to our success.

Job Summary

We are looking for a highly skilled and experienced Luxury Guest Experience Ambassador to join our team in Lisbon, Portugal. As a key member of our staff, you will be responsible for ensuring seamless guest experiences, exceeding expectations, and promoting loyalty to our brand.

Key Responsibilities

  • Ensure guest satisfaction through personalized service, anticipating needs, and resolving incidents efficiently
  • Use customer experience management tools effectively to drive improvement and exceed expectations
  • Manage customer feedback, implementing action plans to enhance the guest experience
  • Develop knowledge of Lisbon and its surroundings, offering tailored recommendations to guests
  • Collaborate with other departments to address guest needs and requests

Requirements

To succeed in this role, you should have:

A minimum of 2 years' experience in a similar positionHigh level of Portuguese and good English language skillsHospitality degree or equivalentExcellent communication, problem-solving, and time-management skills

What We Offer

In return for your expertise, we offer a competitive salary range of €25,000 - €35,000 per year, depending on experience, plus additional benefits and opportunities for growth and development within our global organization.

About Us

Meliá Hotels International S.A.(Meliá) is a leading hospitality company with a commitment to quality, innovation, and sustainability. We value our employees as VIPs (Very Inspiring People), offering a supportive work environment and opportunities for personal and professional growth.



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