Luxury Guest Experience Director

Há 6 horas


Lisboa, Lisboa, Portugal Four Seasons Tempo inteiro

Four Seasons Hotel Ritz Lisbon

A 5-star hotel located in the heart of Lisbon, Portugal, offering a unique blend of art deco and Louis XVI styles.

About Us:

We are a luxury hospitality provider dedicated to delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our guests.

Salary:

The estimated salary for this role is €45,000 - €60,000 per annum, depending on experience.

About the Role:

We are seeking an experienced Luxury Guest Experience Director to join our team. As a key member of our management team, you will be responsible for ensuring that our guests receive the highest level of service and attention to detail.

Main Responsibilities:

  • Develop and implement strategies to enhance the guest experience, including personalized recognition programs and initiatives.
  • Collaborate with various departments to ensure seamless guest experiences across all touchpoints, focusing on areas such as Front Desk, Concierge, Housekeeping, and In-Room Dining.
  • Inspect VIP rooms before arrival, ensuring essentials are delivered.
  • Coordinate special amenities based on guest preferences.
  • Work closely with concierge and the GEP to ensure itineraries are complete.
  • Ensure glitches related to VIPs are promptly actioned and resolved.
  • When required, attend social events/meetings that VIPs might attend.

Requirements:

  • College education or equivalent experience.
  • Two to three years of experience in a rooms division management.
  • Excellent communication and organization skills.
  • Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce, and other programs as needed.
  • The candidate must hold the required authorization to work in a European country.
  • Reading, writing, and oral proficiency both in Portuguese and English.

Benefits:

  • Competitive salary.
  • Career growth opportunities within the Four Seasons hotel chain.
  • A wide range of benefits, including health insurance and a pension plan.

What We Offer:

We offer a dynamic and supportive work environment, where you can grow your career and develop your skills. If you are passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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