Guest Experience Supervisor

3 semanas atrás


Lisboa, Lisboa, Portugal World Of Hyatt Inclusive Collection Tempo inteiro
Guest Experience Supervisor

We are seeking a highly skilled Guest Experience Supervisor to join our team at World Of Hyatt Inclusive Collection. As a key member of our opening team, you will play a crucial role in ensuring a smooth and well-organized operation.

Key Responsibilities:
  • Build meaningful connections and maintain strong relationships with guests
  • Proactively seek opportunities to enhance their experience during their stay
  • Identify, create, and develop emotional and outstanding experiences and touchpoints during the customer journey
  • Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
  • Develop and maintain relationships with VIP guests and Special Attention guests, recognizing their preferences and ensuring extra attention and special treatment for this group of guests
  • Support the Guest Experience Manager on running the entire Guest Experience department, including guest relation and concierge service
  • Identify talents, lead, train, and build team spirit among all the departments
  • Support the Guest Experience Manager on monitoring the quality and financial KPIs
  • Address guests' service needs and dealing with specific customer requests
  • Develop and maintain positive working relationships with other departments and colleagues
Requirements:
  • Passion for hospitality and proven experience of at least 2 years in a similar role
  • Customer-orientated attitude and depth knowledge of customer service
  • Outstanding guest relation skills
  • Careful presentation
  • Proactive, with a sense of initiative and teamwork
  • Sense of responsibility and autonomy
  • Flexible working hours
  • Excellent communication and people skills
  • Proficiency in speaking and writing in Portuguese & English, basic German, French is a plus
  • Solid knowledge of MS Office, especially Excel and Word
What We Offer:
  • Hotel opening experience
  • Monthly salary above average
  • Meal allowance
  • Free parking space
  • If applicable, accommodation provided
  • Professional and personal growth
  • Dynamic and collaborative workplace

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