**Guest Experience Ambassador**

2 semanas atrás


Lisboa, Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiro

Job Summary: We are seeking a highly skilled Assistant Aura Manager to join our team at ME Lisbon, a luxury hotel in the heart of Lisbon. As a key member of the Aura department, you will be responsible for ensuring that our guests have a memorable and exceptional experience.

About the Role:

  • Ensure the customer experience by personalizing their stay, anticipating their needs, and exceeding their expectations.
  • Support in the implementation of customer experience management tools and monitor the results of the Voice of the Customer to ensure compliance with goals and create improvement plans as needed.
  • Manage customer incidents by following established protocols.
  • Supervise and coordinate the activities of the housekeeping staff to ensure cleanliness and presentation standards are met.
  • Assist the Aura Manager in planning and assigning daily tasks, including inventory management of supplies and equipment.
  • Coordinate with other departments to address guest needs and requests efficiently.
  • Train and develop Aura department staff to ensure they are trained in hotel policies and procedures.
  • Ensure compliance with health and safety standards in all work areas.
  • Participate in the evaluation of staff performance and provide constructive feedback.

Requirements:

  • Minimum 2-3 years of experience in a similar role.
  • High level of Portuguese and good English language skills.
  • Hospitality degree.
  • Leadership, personnel management, and decision-making skills.
  • Quality and customer service orientation.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a global company that values diversity and inclusion.

How to Apply: If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to vip@meliacorporate.com.



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