Guest Experience Team Leader
3 semanas atrás
Company Description:
Novotel Surfers Paradise is a 4-star hotel located in the heart of Surfers Paradise, offering excellent shopping, entertainment, and nightlife areas. The hotel features 408 well-appointed rooms, multiple dining options, and a range of amenities including a heated outdoor swimming pool, tennis courts, and a gym.
About the Job:
We are seeking a Guest Experience Team Leader to join our Front Office team. As a key member of our leadership team, you will be responsible for providing operational support and inspiring the team to deliver exceptional guest service. This is a permanent full-time position, 38 hours per week.
Key Responsibilities:
- Assist the Front Office Leadership team in ensuring smooth and efficient Front Office operations
- Proactively handle guest complaints and requests professionally and efficiently
- Train and direct the team to provide exceptional guest service at all times
- Uphold a positive, can-do energy in the face of guest and workplace challenges
- Provide a structured and consistent onboarding and training experience for Front Office team members
- Ensure the Front Office team provides prompt and efficient service while maximizing occupancy levels and up-selling the hotel's facilities and rooms
Qualifications:
We are looking for a driven problem solver with a creative approach to delivering exceptional guest experiences. You will have previous experience using OPERA Cloud, checking in and out guests in a 200+ hotel, and strong Microsoft Office skills. You will also have a positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster, including weekends and public holidays.
What We Offer:
- Ongoing career and professional development opportunities
- A rewarding work environment
- Global discounts on hotel accommodation and food and beverage
- Uniform provided
- Paid birthday leave after six months
- Free staff meals during shift
- Generous ACCOR perks, including discounted accommodation and restaurants
- A collaborative, vibrant culture
- Professional development opportunities
- ACCOR Career Milestone celebrations
- A reward and recognition program
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