Guest Relations Officer

2 semanas atrás

Lisboa, Lisboa, Portugal Accor Hotels Tempo inteiro

Job Title: Guest Relations Officer

Job Summary: We are seeking a highly skilled Guest Relations Officer to join our team at Accor Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Assist guests with check-in and check-out, and other cashiering duties
  • Efficiently assist guests throughout their stay with any requirements, handle guest feedback, provide direction and give suggestions
  • Handle guests' mails, messages, and answer phone calls
  • Maximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  • Provide guidance and assistance to Guest Relations Assistants
  • Meet, greet and provide rooming for VIP guests
  • Attend daily briefings and relevant departmental and interdepartmental meetings
  • Ensure the safety, security and loss control policies and procedures are complied with at the front desk and back office area
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
  • Comply with hotel and department policies and procedures at all times
  • Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
  • Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Requirements:

  • Minimum 'O' Level education
  • Read, Write, Speak English Fluently
  • Read and Speak Mandarin Fluently
  • Computer Knowledge, i.e. well-versed with Windows, Internet Explorer and Word, either POS or PMS system
  • Knowledge of Opera will be an advantage
  • Presentable, well-groomed with leadership quality
  • Interpersonal skills to deal with guests and colleagues issues
  • Able to work in a team, i.e. caring about other team members and open towards other nationalities
  • Adaptable to multicultural guest needs, works with diverse cultures
  • Good interpersonal and communication skills

About Accor Hotels:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Why work for Accor Hotels?

We are far more than a worldwide leader. We are committed to Diversity & Inclusion and believe that everyone deserves an equal opportunity to grow and succeed. We offer a dynamic and supportive work environment, where you can develop your skills and career, and make a real difference in the lives of our guests.

Apply now: If you feel you are ready for your next professional challenge, apply on our website at https://careers.accor.com/

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