Guest Relations Liaison

2 semanas atrás


Lisboa, Lisboa, Portugal Royal Caribbean Group Tempo inteiro
Guest Relations Officer

The Guest Relations Officer is the epitome of exceptional service, ensuring every guest interaction is seamless and memorable. As part of the Guest Relations Team, this role is the liaison between guests and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations.

Key Responsibilities:
  • Own each guest interaction, following up on experiences to ensure exceptional service.
  • Proactively anticipate every guest's needs and expectations, providing a warm and welcoming demeanor.
  • Collaborate with Hotel and Marine Departments to deliver premium service.
  • Possess outstanding hospitality, communication, and organizational skills, with effective decision-making abilities.
Qualifications:
  • Minimum of two (2) years guest-facing service experience in a luxury environment.
  • Combination of education equivalent to high school diploma or any other source of education, training, or experience that provides the required knowledge, skills, and abilities.
  • Confident, well-groomed appearance with a warm and welcoming demeanor.
  • Strong emotional intelligence required, with resourceful thinking and a working knowledge of conflict resolution.

#J-18808-Ljbffr


  • Guest Relations Officer

    2 semanas atrás


    Lisboa, Lisboa, Portugal Accor Hotels Tempo inteiro

    Job SummaryAs a Guest Relations Officer at Accor Hotels, you will be responsible for providing exceptional customer service to our guests. This includes assisting with check-in and checkout, handling guest feedback, and providing direction and suggestions to ensure a seamless stay.Key Responsibilities Assist guests with check-in and checkout Handle guest...

  • Guest Relations Officer

    2 semanas atrás


    Lisboa, Lisboa, Portugal Accor Hotels Tempo inteiro

    Job Title: Guest Relations OfficerJob Summary: We are seeking a highly skilled and customer-focused Guest Relations Officer to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Assist guests with...

  • Guest Relations Officer

    2 semanas atrás


    Lisboa, Lisboa, Portugal Accor Hotels Tempo inteiro

    Job Title: Guest Relations OfficerJob Summary: We are seeking a highly skilled Guest Relations Officer to join our team at Accor Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Assist guests with...


  • Lisboa, Lisboa, Portugal dirk-recruitment Tempo inteiro

    Meer dan een JobWe zijn op zoek naar een gemotiveerde en communicatieve Nederlands spreekend Guest Relations Representative om een unieke gastenservice-ervaring te bieden aan onze gasten. Als Guest Relations Representative zorg je voor een professionele en vriendelijke klantenservice via de telefoon en andere kanalen. Je bent verantwoordelijk voor het bieden...


  • Lisboa, Lisboa, Portugal dirk-recruitment Tempo inteiro

    JobbeschrijvingAls Guest Relations Representative bij InterContinental Hotels Group (IHG) ben je verantwoordelijk voor het bieden van een professionele en vriendelijke klantenservice-ervaring aan onze gasten. Je zult werken in een dynamische en internationale omgeving waarin je de kans krijgt om je vaardigheden te ontwikkelen en je carrière te...


  • Lisboa, Lisboa, Portugal dirk-recruitment Tempo inteiro

    JobbeschrijvingAls Guest Relations Representative bij InterContinental Hotels Group (IHG) ben je verantwoordelijk voor het bieden van een professionele en vriendelijke klantenservice-ervaring aan onze gasten. Je zult werken in een dynamische en internationale omgeving waar je de kans krijgt om je vaardigheden te ontwikkelen en je carrière te...


  • Lisboa, Lisboa, Portugal Accor Hotels Tempo inteiro

    Job Title: Guest Service Associate- Front OfficeAbout the Role:The Guest Service Associate- Front Office is a key member of our front office team, responsible for delivering exceptional guest experiences and ensuring seamless operations in the Guest Relations section.Key Responsibilities:Provide warm and friendly service to guests, ensuring their first and...


  • Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

    Job Title: Junior Guest Operations SpecialistJob Summary:We are seeking a highly motivated and detail-oriented Junior Guest Operations Specialist to join our Operations team in Lisbon. As a key member of our team, you will be responsible for supporting the operations team in creating and executing project plans according to Blueground's furnishing standards...

  • Customer Service Liaison

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zumub Tempo inteiro

    Customer Relations AssistantROLE:- Provide exceptional support and guidance to customers through email and telephone interactions.- Manage customer complaints and incidents related to orders with professionalism and efficiency.- Contribute to various projects as needed, leveraging company goals and candidate expertise.QUALIFICATIONS:- Fluency in two...


  • Lisboa, Lisboa, Portugal dirk-recruitment Tempo inteiro

    JobbeschrijvingAls Gastrelatiesmedewerker bij Dirk Recruitment ben je verantwoordelijk voor het bieden van een professionele en vriendelijke klantenservice-ervaring via de telefoon en andere kanalen in het Nederlands en Engels. Je bent de eerste contactpersoon voor onze gasten en bent verantwoordelijk voor het bieden van een naadloze klantbeleving door...


  • Lisboa, Lisboa, Portugal dirk-recruitment Tempo inteiro

    JobbeschrijvingBen jij een communicatief vaardige en gastvrije Nederlander die graag werkt in de gastvrijheidssector? Dan zijn wij op zoek naar jou!Als Gastrelatiesmedewerker bij InterContinental Hotels Group (IHG) ben je verantwoordelijk voor het bieden van een professionele en gastvrije ervaring aan onze gasten. Je zult telefonisch contact hebben met onze...


  • Lisboa, Lisboa, Portugal Dirk-Recruitment Tempo inteiro

    JobbeschrijvingDe InterContinental Hotels Group (IHG) is een wereldwijd erkend hotelmerk dat zich richt op het creëren van geweldige gastervaringen. Als Gastrelatiesmedewerker bij IHG in Portugal zorg je voor een competente en vriendelijke klantenservice-ervaring via de telefoon en bied je een toonaangevende reserveringservaring aan de Nederlandse markt en...


  • Lisboa, Lisboa, Portugal dirk-recruitment Tempo inteiro

    Ben jij de ideale kandidaat voor deze rol?We zijn op zoek naar een gedreven en communicatief vaardige Nederlands sprekende gastenservice medewerker om ons team te versterken. Als gastenservice vertegenwoordiger zorg je voor een professionele en vriendelijke klantenservice-ervaring via de telefoon en andere kanalen. Je bent verantwoordelijk voor het bieden...


  • Lisboa, Lisboa, Portugal dirk-recruitment Tempo inteiro

    VereistenVloeiend Nederlands sprekend en goed Engels (B2) is essentieel voor deze rol. Je moet in staat zijn om professionele communicatie met onze gasten te behouden.Je hebt een minimaal MBO-diploma nodig om in aanmerking te komen voor deze functie.We zijn op zoek naar iemand die bereid is om 40 uur per week te werken, inclusief shifts.Je moet een VOG...


  • Lisboa, Lisboa, Portugal Sonae Capital Tempo inteiro

    A Sonae Capital é uma empresa líder em hotéis de luxo, com uma marca inovadora chamada The Editory Collection Hotels. Nossa missão é oferecer experiências únicas e contemporâneas aos nossos clientes, enquanto também nos preocupamos com a sustentabilidade e a hospitalidade.Nossa marca se destaca por quatro pilares fundamentais: Local, Arte,...

  • Human Resources Supervisor

    2 semanas atrás


    Lisboa, Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    Job Title: Human Resources SupervisorJob Summary:As a Human Resources Supervisor at Hilton Worldwide, Inc., you will be responsible for providing exceptional employee relations services to the Human Resources Manager and management team. You will support the development of Human Resources strategies, manage employee relations issues, and ensure compliance...

  • Executive Chef

    2 semanas atrás


    Lisboa, Lisboa, Portugal Four Seasons Hotels Ltd Tempo inteiro

    About the RoleThe Banquet Chef plays a pivotal role in leading the culinary team and collaborating with the Executive Chef to drive the growth and profitability of the department, division, and hotel. This position requires a dynamic leader who can ensure superior quality and consistency in food preparation, while fostering a culture of excellence and...


  • Lisboa, Lisboa, Portugal Lovelystay Tempo inteiro

    Join Lovelystay's Team:As a Property Care Project Coordinator at Lovelystay, you will be responsible for ensuring the highest standards of property management, guest relations, and front office operations. Your role will involve overseeing the housekeeping team, conducting regular inspections, and supporting the preparation of reports on property conditions....

  • Estágio em Hotelaria

    2 semanas atrás


    Lisboa, Lisboa, Portugal Sonae Capital Tempo inteiro

    Descubra a Experiência de Trabalhar com a Sonae CapitalA Sonae Capital é uma empresa líder no setor de hotéis e turismo, com uma marca inovadora chamada The Editory Collection Hotels. Nossa missão é criar experiências únicas e inesquecíveis para os nossos clientes.Nossos ValoresNosso hotel é baseado em 4 pilares fundamentais: Local, Arte,...


  • Lisboa, Lisboa, Portugal Lovelystay Tempo inteiro

    Join Our Team as a Property Care Project CoordinatorLovelyStay, a leading tourism accommodation manager in Portugal, is seeking a highly skilled Property Care Project Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the highest standards of property management, guest relations, and front office...