Guest Experience Team Leader
3 semanas atrás
Are you a driven and creative problem solver looking to take the next step in your hospitality career? We are seeking a Guest Experience Team Leader to join our team at Novotel Surfers Paradise.
About the RoleThis is a permanent full-time position, 38 hours per week, where you will report to the Guest Welcome Manager and lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalized hospitality to each and every guest, upholding our Novotel and Accor brand standards.
Key Responsibilities- Assist the Front Office Leadership team in the smooth and efficient Front Office operations of the Hotel
- Proactively handle guest complaints and requests professionally and efficiently
- Train and direct the team to provide exceptional guest service at all times
- Provide a structured and consistent onboarding and training experience for Front Office team members
- Ensure the Front Office team provides prompt and efficient service while also maximizing occupancy levels and up-selling the properties facilities and rooms
We are looking for a person who is looking to take that next step towards a leadership position, with previous experience using OPERA Cloud, checking in and out guests in a 200+ Hotel. You should be a driven problem solver with a creative approach to delivering the ultimate guest experience, able to multi-task, work well under pressure, and think on your feet to resolve issues and guest complaints.
What We Offer- Ongoing career and professional development opportunities
- A rewarding work environment
- Global discounts on hotel accommodation and Food and Beverage
- Uniform provided
- Paid birthday leave after six months
- Free staff meals during shift
- Generous ACCOR perks including discounted accommodation and restaurants
- A collaborative, vibrant culture
- Professional development opportunities
- ACCOR Career Milestone celebrations
- A reward and recognition program
So, if you are a motivated and enthusiastic individual looking for a new challenge, please apply now
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