Luxury Guest Experience Agent

3 semanas atrás


Lisboa, Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiro

Company Overview

Meliá Hotels International S.A., a leading hospitality company, is committed to providing exceptional guest experiences. Our mission is to create memorable moments for our customers through outstanding service and quality.

Estimated Salary: €35,000 - €45,000 per annum, depending on experience

Job Description:

The Aura Host plays a vital role in ensuring the highest standards of customer satisfaction. Under the supervision of the Aura Manager and Assistant Aura Manager, this individual oversees daily operations, personalizes guest stays, anticipates needs, and exceeds expectations.

Key Responsibilities:

  • Ensure the customer experience by anticipating and exceeding guest expectations
  • Use customer experience management tools efficiently
  • Stay informed about Voice of the Customer results and implement improvement plans
  • Manage customer incidents according to established protocols
  • Be knowledgeable about Lisbon and offer services and products based on customer preferences
  • Coordinate with other departments to address guest needs and requests

Requirements:

To be successful as an Aura Host, you should have:

  • A minimum of 2 years of experience in a similar role
  • A high level of Portuguese and good English language skills
  • A hospitality degree or equivalent
  • A strong focus on quality and customer service

Benefits:

Meliá offers a range of benefits to support your career growth and well-being, including:

  • My Meliá Rewards: participate in our exclusive loyalty program and enjoy unique benefits and advantages
  • My Meliá Benefits: take advantage of flexible compensation and exclusive discounts on various products and services

About Us:

Meliá Hotels International S.A. is a global company committed to equal opportunities between women and men in the workplace. We prioritize diversity and inclusion, promoting a corporate culture that values effective equality and raises awareness about the need for joint action and global commitment. We believe that diversity and inclusion among our employees are essential for our success as a global company.



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