Luxury Luggage Coordinator
Há 1 mês
Are you looking for a rewarding role in hospitality? As a Luxury Luggage Coordinator at Hilton, you will play a vital part in ensuring that our guests receive exceptional service and experience the finest in accommodations. Our team is dedicated to providing remarkable hospitality experiences around the world every day.
We are seeking a detail-oriented individual with excellent communication skills to join our team as a Luxury Luggage Coordinator. In this role, you will be responsible for providing consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.
The successful candidate will interact with Guests and contribute to the first impressions of our Guests. Key responsibilities include:
- Ensuring laundry support is provided when required, complete with all wash cycles, folding and storage.
- Offering consistent, high standard service and assistance to Guests and maintaining a lobby presence that offers courteous and attentive service.
- Ensuring that individual customers and Groups receive fast, efficient and friendly service.
- Keeping the Head Porter or Concierge Supervisor on duty fully aware of any relevant feedback from either the customers or other departments.
- Ensuring messages and faxes are regularly delivered throughout the day.
- Assisting with room moves and luggage deliveries and manning the Front Door, following all standard operating procedures.
- Ensuring the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients.
- Maintaining public areas and all equipment in immaculate condition.
- Communicating with Security regarding any unattended luggage.
In return, we offer a competitive salary of €30,000 per year, based on industry standards and location. We also provide opportunities for career growth and development within our global network of hotels.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to continuing our tradition of providing exceptional guest experiences across our global brands.
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