Luxury Hotel Ambassador

2 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

We are seeking a highly skilled and experienced Concierge to join our team at Meliá Hotels International. As a Concierge, you will be responsible for providing exceptional customer service and creating unforgettable experiences for our guests.

About the Role

This is an exciting opportunity for a motivated and passionate individual to work in a luxury hotel environment. The successful candidate will have at least 2 years of experience in a similar role and excellent knowledge of the destination. Knowledge of PMS Opera Cloud would be a plus.

Key Responsibilities
  • Participate in all Conciergerie operations and efficiently comply with daily operational processes
  • Help define, develop, and implement destination experiences strategy, offering unique and bespoke experiences to customers
  • Manage guest requests, apply upselling and cross-selling techniques to optimise extra revenues, and commit to achieving total guest satisfaction
  • Be knowledgeable of quality and guest satisfaction goals and ensure their fulfillment
Benefits

As a member of our team, you will enjoy a range of benefits including:

  • A competitive salary of $55,000 - $65,000 per year, depending on experience
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

We are committed to equal opportunities between women and men in the workplace and promote diversity and inclusion among our employees. We believe that our success as a global company relies on the talents and perspectives of our employees.



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