Customer Service Ambassador for a Luxury Hotel Chain
2 meses atrás
Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where every interaction matters?
We are seeking a highly skilled Customer Service Ambassador to join our team at a luxury hotel chain based in Lisbon, Portugal.
Achievements
- Efficiently manage bookings, ensuring seamless travel experiences for clients.
- Provide timely and effective support via email and chat inquiries, resolving issues promptly and professionally.
- Utilize back-office systems to handle reservations, including ticket issuance, modification, and cancellation.
Qualifications
- Native fluency in German and professional proficiency in English (C1-C2 level).
- Prior experience with GDS tools is a plus, but not required.
- Strong enthusiasm for the travel and tourism industry, with a keen understanding of its value and impact.
- Excellent communication skills, with the ability to build strong relationships with clients.
- Adaptability, energy, and a proactive approach to working in a dynamic environment.
- Flexibility to relocate to Lisbon, Portugal, for an international career and life experience.
- A valid work permit for Portugal is mandatory.
Benefits
- Type: Fixed-term contract for 6 months.
- Working Hours: Monday to Friday, rotating shifts 7 am to 6 pm (8 hours/day).
- Training: Comprehensive training program, focusing on professional development and career growth.
- Salary: A competitive package, including:
- Gross monthly salary: €1100 x 14 months.
- Performance bonus: up to €150 per month.
- Meal vouchers: €7.23 per workday.
- Reimbursement of some transportation costs.
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