Cloud and Data Center Scale Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiro

Job Summary

As a Global Scale Specialist at Cisco Systems, Inc., you will play a critical role in driving customer adoption and success. You will lead a portfolio of high-volume customers, leveraging technology, team-building, and data-driven programs to efficiently drive adoption through one-on-one and one-on-many customer engagements.

Key Responsibilities

  • Ensure customer success as measured by adoption and health scores
  • Communicate objectives and ensure timely delivery of solutions
  • Provide regular reporting on customer health and utilization
  • Develop long-term relationships with customers and become a trusted advisor
  • Forecast and track key account metrics
  • Assist with high-severity requests or issue escalations as needed

Requirements
  • At least 3 years of professional experience working as a Customer Scale Specialist or CSM
  • Strong communication and problem-solving skills
  • Excellent listening, negotiation, and presentation skills
  • Strong proficiency in written and verbal English
  • Proven background in lead generation and prospecting
  • Ability to work with various business units
  • Proficiency with CRM tools (Salesforce, Gainsight, etc.)

About Cisco Systems, Inc.
Cisco Systems, Inc. is a leading technology company that enables organizations to connect, communicate, and collaborate. Our Internet and cloud intelligence platform provides a unique view of digital experiences end-to-end, enabling customers to identify problems before they impact revenue, brand reputation, or employee productivity.

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