Cloud and Data Center Scale Specialist
Há 1 mês
Job Summary
As a Global Scale Specialist at Cisco Systems, Inc., you will play a critical role in driving customer adoption and success. You will lead a portfolio of high-volume customers, leveraging technology, team-building, and data-driven programs to efficiently drive adoption through one-on-one and one-on-many customer engagements.
Key Responsibilities
- Ensure customer success as measured by adoption and health scores
- Communicate objectives and ensure timely delivery of solutions
- Provide regular reporting on customer health and utilization
- Develop long-term relationships with customers and become a trusted advisor
- Forecast and track key account metrics
- Assist with high-severity requests or issue escalations as needed
Requirements
- At least 3 years of professional experience working as a Customer Scale Specialist or CSM
- Strong communication and problem-solving skills
- Excellent listening, negotiation, and presentation skills
- Strong proficiency in written and verbal English
- Proven background in lead generation and prospecting
- Ability to work with various business units
- Proficiency with CRM tools (Salesforce, Gainsight, etc.)
About Cisco Systems, Inc.
Cisco Systems, Inc. is a leading technology company that enables organizations to connect, communicate, and collaborate. Our Internet and cloud intelligence platform provides a unique view of digital experiences end-to-end, enabling customers to identify problems before they impact revenue, brand reputation, or employee productivity.
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