Customer Service Ambassador for Cross Border Talents

Há 7 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
About the Job

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Support Advisor. The ideal candidate will have excellent communication skills, be fluent in Dutch, and possess a strong understanding of customer service principles.

Key Responsibilities:
  • Respond to consumer inquiries through various channels, ensuring timely and accurate resolutions.
  • Maintain accurate records of consumer interactions on our database.
  • Escalate client complaints according to our company's policy and ensure they are resolved within agreed-upon timeframes.
  • Provide exceptional support by troubleshooting issues using available resources and knowledge.

Requirements:

  1. Bachelor's degree or equivalent.
  2. Fluent proficiency in Dutch language is required.
  3. Excellent written and spoken English skills (B2 level).
  4. Prior experience in multicultural environments is highly valued.

Benefits:

  • We offer relocation assistance for the right candidates.
  • A monthly performance-based bonus program.


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