IT Service Desk Analyst

2 semanas atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Job Description

We are looking for a motivated IT Service Desk Analyst to integrate a project for one of our clients. As an IT Service Desk Analyst, you will be responsible for responding to customer inquiries, clarifying their issues, and gathering relevant information to facilitate incident resolution.

Key Responsibilities
  • Respond to customer inquiries and clarify their issues in a professional and courteous manner.
  • Gather relevant information from customers to facilitate incident resolution.
  • Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
  • Collaborate with cross-functional teams to resolve complex technical issues.
About Us

CAPGEMINI ENGINEERING is a global leader in engineering services, bringing together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential.


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