Head of Operational Excellence

Há 3 dias

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About Phiture

At Phiture, we're passionate about making business spending easier and more efficient. Our goal is to help every company go beyond the books and make the most of their finances. We believe that finance teams should work in unity with other departments to drive responsible spending.

The Opportunity

We're looking for a seasoned leader to join our team as the Head of Business Operations. As a key member of our operational leadership team, you will play a critical role in driving continuous improvement in tooling, processes, and data-driven decision-making to enhance operational performance and customer experience.

Your Key Responsibilities

  • Develop and implement operational strategies that align with Phiture's business objectives, collaborating closely with senior leadership.
  • Lead and optimise production operations across the operational teams within Customer Support, KYC, Fraud Operations, Tech Support, and Transaction Surveillance teams, ensuring efficiency, scalability, and regulatory compliance.
  • Foster a culture of innovation and excellence across the Business Operations department, acting as a thought leader in operational strategy.
  • Collaborate cross-functionally to streamline workflows and improve integration between operational teams and other departments.
  • Mentor and develop high-performing teams, with a focus on nurturing leadership talent and building a resilient operations organization.
  • Implement and monitor key performance indicators (KPIs) to track operational efficiency, customer satisfaction, and team performance.

You'll Thrive Here If

  • You have a strong background in leading operational teams and driving innovation in high-growth industries.
  • You are skilled in data analysis and can leverage insights to drive business decisions.
  • You have experience in process optimisation and automation, with a focus on scalability and efficiency.
  • You are a strategic thinker who can simplify complex challenges and collaborate effectively across functions.
  • You are a customer-centric leader who prioritises high service standards and operational innovation.

Our Culture

  • We champion diversity and inclusion, creating a workplace that reflects the world around us.
  • We succeed as a team, valuing collaboration and trust.
  • We make it happen, taking bold decisions and delivering results.
  • We build to scale, creating lasting solutions that address today's challenges and anticipate tomorrow's needs.

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