Dynamic CRM Marketing Specialist

Há 1 mês


Porto, Porto, Portugal Hostelworld Group Tempo inteiro

At Hostelworld Group, we inspire adventurous minds to meet the world and come back with life-changing stories to tell. Our customers are not your average tourists, they crave cultural connection and unique experiences that we make possible by providing an unbeatable selection of hostels in unmissable locations.

We have more than 13 million reviews across 17,800 hostels in over 179 countries, making us the leading online hub for social travel. Our website operates in 19 different languages and our mobile app in 13 languages.

This role is based in Portugal, where you'll be part of a growing, high-calibre team of 230 people within Technology, Product, Global Markets, HR, Finance & Legal and Marketing Teams across our Dublin, London, Porto, Shanghai and Sydney offices. We're listed on the London Stock Exchange and Dublin Euronext.

We're seeking a dynamic CRM Campaign Manager to join our team. In this role, you'll own our CRM channel, be responsible for coming up with new CRM campaigns, as well as operationally creating them and managing our CRM tool. You'll also work closely with multiple stakeholders to understand their CRM needs and ensure that these needs are met through effective campaign management.

You'll work on the team that owns the performance and success of the CRM channel for bookings and new customer acquisition, developing and executing new CRM campaigns to drive customer engagement and retention. You'll contribute to experimentation roadmap and constantly work on improving existing CRM campaigns through A/B testing.

You'll manage the operational side of CRM, including building campaigns in Iterable or similar and ensuring that campaigns are executed flawlessly. You'll work closely with stakeholders from across the organization to understand their CRM needs and develop campaigns that meet those needs.

A competitive salary of €40,000 - €55,000 per year, plus benefits such as enhanced annual leave, paid family leave, agile working and support for ongoing growth and development. Plus, a chance to give back to your local community with 5 paid volunteering days.

We believe in talented and diverse teams that reflect the diversity of our customers and the communities in which we operate. Everyone brings different perspectives and experiences. We lay out the requirements to guide applicants to the experiences that we believe will allow you to be successful in the role.



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