Telecommunications Project Manager

Há 2 dias

Lisboa, Lisboa, Portugal Truphone Tempo inteiro

Company Overview

1GLOBAL is a telecommunications powerhouse with a network spanning 12 countries. We're the go-to choice for enterprises and B2B2C customers, offering cutting-edge eSIM solutions, physical SIM cards, seamless data roaming, and innovative voice and SMS recording services.

We've recently unveiled BetterRoaming, a game-changing venture that offers hassle-free and budget-friendly international roaming. With our price leadership in over 70 countries, our growth is meteoric, and we're gearing up to take our brand to new heights.

About the Role

We're seeking a talented customer-facing Technical Account Manager to join our Implementations Service Team. As a key member of our team, you'll be responsible for providing outstanding customer service by developing excellent customer relationships, setting customer satisfaction goals, and promoting high-quality standards and continuous improvement.

Key Responsibilities

  • Plan and lead customer onboarding from start to finish.
  • Support and assist customers in troubleshooting Service and Product issues.
  • Maintain a relationship with technical customer counterparts.
  • Manage internal stakeholders, prioritize, and unblock tasks affecting customer activities.
  • Define and assess project risks, both technical and non-technical in nature, and effectively deploy mitigation plans.
  • Work closely with Technology, Product, and Business Development teams to understand business requirements and ensure all changes consider existing feature sets, gaps, and limitations.
  • Responsible for technical, audit, and process documentation update and compliance.
  • Project Management.

Requirements

To be successful in this role, you'll need:

  • Demonstrated track record in improving operational performance and managing customer satisfaction.
  • Minimum 3 years of customer-facing project management or service delivery experience.
  • Experience in Telecom IT or Engineering.
  • Good understanding of management practices and techniques.
  • Client-facing solid communication skills, with the capability to communicate at multiple levels in the organization.
  • Ability to work in complex environments (multi-cultural/multi-country/geographically distributed teams).
  • Ability to work under pressure, with a sense of responsibility and accountability for decisions taken.
  • Working knowledge of customer service and product.
  • Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
  • Experience with Remote SIM Provisioning for consumer, M2M, IoT, and Entitlement Server is a plus.

Why Join Us?

Embarking on a journey with 1GLOBAL is an opportunity to be part of a team shaping the future of telecommunications and technology. Your contributions will be valued, your ideas heard, and your career will soar to new heights:

  • Pioneering Innovation: At 1GLOBAL, we're not just keeping up with industry trends; we're setting them. You'll be at the forefront of cutting-edge technology and telecommunications solutions.
  • Global Impact: With offices in 12 countries and services reaching worldwide, your work has the potential to make a truly global impact.
  • Diverse and Inclusive Culture: We're not just a team; we're a tapestry of diverse perspectives and backgrounds, woven together for a common purpose. Your unique viewpoint is not only respected but cherished.
  • Professional Growth: We're committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement.
  • Exciting Challenges: Our industry is dynamic and ever-evolving. You'll face new and exciting challenges that will keep you engaged and motivated.
  • A Growing Brand: With our rapid growth, you'll be part of a company that's not just succeeding but thriving.
  • Great Benefits: We offer competitive compensation packages, comprehensive health insurances, and other perks to ensure our team members are well taken care of.

Estimated Salary: £60,000 - £80,000 per annum, depending on experience and location.

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