Application Support Professional

Há 1 mês


Porto, Porto, Portugal AxiansPT Tempo inteiro
Application Support Role

At Axians, we are seeking a skilled Application Support Professional to join our team. This role involves providing high-quality support to our clients, ensuring their applications run smoothly and efficiently.

Key Responsibilities
  • Resolving incidents and support requests in a timely and efficient manner.
  • Communicating effectively with operational users regarding item resolution and status.
  • Collaborating with internal teams to ensure seamless global communication.
  • Applying Service Level Agreements (SLA) and fulfilling IT duties.
  • Sharing expertise and knowledge with the team to drive continuous improvement.
  • Developing a good understanding of the applications supported by the team, including functional and technical aspects.

Requirements
  • Proficient in Oracle SQL/PL-SQL and Linux/Unix commands.
  • Good knowledge of the funds industry or financial services industry.
  • IT or business degree.
  • Experience in production/application support activity.
  • Ability to perform technical analysis and identify impacts (functional/technical).
  • Fluency in English.
  • Fluency in French (desirable).

What We Offer
  • A stable professional career with opportunities for growth and development.
  • Access to training and certifications to enhance skills.
  • Reconciliation of professional and family life through flexible working arrangements.
  • Attractive compensation package with performance bonuses and health insurance.


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