Application Support Professional
Há 1 mês
At Axians, we are seeking a skilled Application Support Professional to join our team. This role involves providing high-quality support to our clients, ensuring their applications run smoothly and efficiently.
Key Responsibilities
- Resolving incidents and support requests in a timely and efficient manner.
- Communicating effectively with operational users regarding item resolution and status.
- Collaborating with internal teams to ensure seamless global communication.
- Applying Service Level Agreements (SLA) and fulfilling IT duties.
- Sharing expertise and knowledge with the team to drive continuous improvement.
- Developing a good understanding of the applications supported by the team, including functional and technical aspects.
Requirements
- Proficient in Oracle SQL/PL-SQL and Linux/Unix commands.
- Good knowledge of the funds industry or financial services industry.
- IT or business degree.
- Experience in production/application support activity.
- Ability to perform technical analysis and identify impacts (functional/technical).
- Fluency in English.
- Fluency in French (desirable).
What We Offer
- A stable professional career with opportunities for growth and development.
- Access to training and certifications to enhance skills.
- Reconciliation of professional and family life through flexible working arrangements.
- Attractive compensation package with performance bonuses and health insurance.
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