Global Enterprise Cloud Solutions Manager
1 semana atrás
We are a leading provider of cloud-based infrastructure and managed services, empowering businesses to run more efficiently and effectively. Our team is dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions.
**Company Overview**
SAP has evolved from its roots in enterprise resource planning (ERP) software to become a market leader in end-to-end business application software and related services. With over 400,000 customers worldwide, we help organizations connect global industries, people, and platforms, ensuring every challenge gets the solution it deserves.
Salary: $120,000 - $180,000 per annum
Based on industry standards and location, our compensation package reflects the value we place on attracting and retaining top talent. As a Senior Client Delivery Manager, you can expect a competitive salary, plus additional benefits and opportunities for career growth.
Job Description
As a Senior Client Delivery Manager, you will be responsible for overseeing the entire SAP ECS engagement, ensuring full delivery accountability and customer satisfaction throughout the customer lifecycle. Your primary focus will be on growing client relationships, acting as the voice of the client within SAP, and driving commercial change requests. You will also work closely with ECS functions and roles to deliver as per contract scope and in line with customer expectations.
Key Responsibilities:
- Own and grow client engagements for SAP Enterprise Cloud Services.
- Act as the voice of the client within SAP.
- Accountable for entire SAP ECS engagement.
- Lead the engagement with supporting ECS functions and roles.
- Setup proactive service plans and conduct regular service review meetings with clients.
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
Required Skills and Qualifications
To succeed in this role, you will need:
- Fluency in English.
- A proven track record in managing client engagements.
- Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
- Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
- Ability to work effectively as a virtual member of a dynamic and dispersed team.
Benefits
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company culture is focused on collaboration and a shared passion to help the world run better. We value internal knowledge sharing & collaboration as well as making our organization a little better every day.
Others
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and require any assistance, please contact our Recruiting Operations Team.
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