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Technical Support Professional
2 semanas atrás
We are seeking a skilled IT Technical Support Technician to join our team at Phiture. As a key member of our team, you will be responsible for providing technical support to our clients and resolving technical issues in a timely and effective manner.
About PhiturePhiture is a leading provider of IT services, dedicated to delivering high-quality solutions to our clients. Our team of experts is committed to providing exceptional support and service to our clients, and we're looking for like-minded individuals to join our team.
Job DescriptionThe successful candidate will have the following responsibilities:
- Provide technical support to clients via phone, email, and remote access tools.
- Troubleshoot and resolve technical issues with hardware, software, and network devices.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain documentation on technical procedures and solutions.
To succeed in this role, you'll need:
- 3+ years of experience as a Support Technician.
- Experience in hardware and software support: MS Windows, M365, Printers, Audiovisual equipment (Cisco), iPhone & Mac, Smart pass, Active Directory.
- Microsoft tech savvy. Comfortable (not an expert) with Microsoft technology and products (Excel, Windows, Outlook).
- Networking and security knowledge. Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment.
- Good understanding of computer systems, mobile devices, and other tech products.
- Fluent in English.
