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Customer Service Representative
1 semana atrás
We are Phiture, a leading company that provides exceptional customer support to our clients. We are seeking a highly skilled and motivated Customer Service Representative - German Language to join our team in Portugal. This is an exciting opportunity to work with us and contribute to delivering outstanding customer experiences.
Job Description
As a Customer Service Representative, you will be the primary point of contact for our customers in Germany, providing assistance and resolving issues through various channels, including phone, email, and chat. You will be responsible for maintaining accurate records of customer interactions and updating our database accordingly. Additionally, you will collaborate with team members to resolve issues and enhance customer satisfaction.
Required Skills and Qualifications
To succeed in this role, you must have native proficiency in German, strong communication and interpersonal skills, and prior experience in customer service is preferred. You should also be able to work independently and manage time effectively, possess excellent problem-solving skills, and have a customer-oriented mindset. Familiarity with customer management software and digital communication tools is also beneficial.
Benefits
We offer a competitive salary based on experience, comprehensive training and development opportunities, flexible remote work environment, opportunities for career advancement within the company, and additional perks and incentives.
