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Global Support Professional
1 semana atrás
We are looking for a Global Support Professional fluent in French or German to join our team in Northern Portugal. As a Global Support Professional, you will be responsible for delivering exceptional customer service, collaborating with teams, and providing valuable feedback to improve customer service processes.
Key Responsibilities:
• Deliver high-quality customer service via phone, email, and chat
• Resolve customer inquiries, issues, and complaints quickly and professionally
• Work closely with various teams to provide effective solutions to customers' needs
• Document customer interactions accurately and follow up to ensure full resolution of any outstanding issues
Requirements
• Fluency in French or German (both written and spoken) and proficiency in English for internal communication
• Positive attitude, solution-focused mindset, and ability to handle challenges with care and professionalism
• Experience in customer service or a call center is beneficial but not mandatory
About Phiture
Phiture is a global company with a dynamic work environment, offering competitive compensation and benefits. Our team is passionate about delivering exceptional customer service and creating a positive customer experience. If you're a remote worker based in Northern Portugal with a passion for customer service, we encourage you to apply.
