Consumer Engagement Specialist
Há 3 dias
Job Description: Consumer Engagement Services
About Us:
We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
Position Summary:
This position will play a crucial role as the voice of the brand inside CES (Consumer Engagement Services), fostering meaningful relationships with our online community while ensuring communication with the consumer is aligned with the defined brand values and policies.A Day in the Life:Implementing strategies defined by the Brand and proactively engaging with consumers, addressing their concerns and questions in a timely and helpful manner.
Fostering a sense of community and engagement among the target audience based on the guidelines defined by the Brand.
Proactively collaborating with brands and internal stakeholders.
Showcasing rigor in the way of working, managing data, considering brand constraints and French legislation (training will be proposed).
Actively listening to customer feedback, identifying pain points, and implementing improvements based on consumer insights to enhance the consumer experience.
Analyzing consumer sentiment and trends, staying up-to-date with industry developments and competitor activities, and providing recommendations for adapting strategies to meet evolving consumer expectations.
Providing reports to stakeholders and suggesting strategies optimization based on data.
What Will Make You Successful:
Knowledge of English and/or Portuguese.2–5 years of experience in community management, social media marketing, or content creation.
Experience in customer/consumer care is a plus.
Bachelor's degree in Marketing, Communications, Nutrition, or related fields.
Strong understanding of infant nutrition, parenting trends, and health regulations related to baby food products.
Ability to create engaging, empathetic, and brand-aligned content tailored to parents and caregivers.
Familiarity with community management tools and methodologies.
Proficient in analyzing engagement metrics and performance insights.
Attention to detail, flexible, and willing to learn new ways of work and technologies.
Experience managing collaborations with stakeholders and excellent communication skills.
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