Technical Support Specialist for App Store Operations in Athens

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Summary: We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Athens. As a Technical Support Specialist, you will be the primary point of contact for customers and businesses publishing their apps on the App Store, providing top-notch support and guidance to ensure a seamless user experience.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Support businesses in creating and managing their listings, including helping with verification and review management.
  • Troubleshoot and resolve technical issues for customers and businesses, providing education on app store functions and guidelines.
  • Process refund requests and assist with issues related to unauthorized charges.
  • Guide customers on the usage of Gift cards and provide assistance with account management.

Requirements:

  • A native level of German and a good level of English.
  • Preferably experience in technical support.
  • Keeping up to date with tech topics.
  • Being motivated and committed to your work.
  • Excitement about intercultural communication and the expatriate lifestyle.
  • Living in or willing to relocate to Athens for an international career and life experience.
  • Having a valid Greek work permit (required).

What We Offer:

  • A full-time job, 40 hours a week.
  • Salary: approx. 1100-1300€ gross per month x 14 salaries per year + performance-related bonus (up to 300€).
  • A private health insurance.
  • A Quality Certified Management Company.
  • A recognized training delivered by the biggest brands.
  • A complete relocation package including: flight ticket to Athens, hotel accommodation for 2 weeks with breakfast, assistance in finding a flat + real estate agency fee paid by the Company, flight ticket to your home and back every year.
  • Other benefits: vouchers, discounts, free Greek classes, events, outings, and parties all year round.

About Us: Our company, Blu Selection, is a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. We take care of our employees' career development, language skills, accommodation, and social integration. We are looking for talented individuals from over 80 nationalities to join our international team.



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