IT Service Quality Expert

Há 2 dias


Amadora, Lisboa, Portugal Siemens Mobility Tempo inteiro
About Our Team

Our team at Siemens Mobility takes on challenges to make life easier, safer, and more sustainable for us and generations to come.

Job Overview

We are seeking an IT Service Quality Expert to join our team and contribute to the success of our organization.

Main Responsibilities
  • Monitor and analyze incident reports to identify trends and areas for improvement
  • Collaborate with stakeholders to develop and implement process improvements
  • Act as a subject matter expert for incident management best practices
  • Provide training and guidance to team members on incident management procedures
  • Develop and maintain documentation related to incident management processes
Requirements
  • At least 2 years of professional experience in IT service management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Working knowledge of ServiceNow environment

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