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Digital Marketing Specialist

1 semana atrás

Porto, Porto, Portugal Tn Portugal Tempo inteiro

Job Overview

Tn Portugal is seeking a highly skilled Digital Marketing Specialist to join our team in Lisbon, Portugal. As a Junior B2B Customer Support Representative, you will be responsible for providing top-notch support to small and medium-sized businesses via chat, email, and phone.

Responsibilities

  • Provide B2B support to clients on optimization procedures for their advertising base in the online and digital advertising domain
  • Consult with B2B clients on pre and post-sales support for all self-service products
  • Offer recommendations to common B2B problems or frequently asked questions
  • Maintain and ensure a high level of customer satisfaction
  • Identify trends and solve problems facing multiple SMB clients
  • Provide customer insights and feedback from our B2B clients to engineering

Requirements

  • Native or proficient level of German (C2)
  • Advanced level of English both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
  • Desire to learn and advance, be a curious investigator, and problem solver
  • Experience with online advertising products and social media will be considered a plus

Benefits

  • Competitive salary
  • Extra productivity bonuses
  • First-class ongoing training and development
  • Multicultural and modern working environment
  • Relocation package covered