Medical Information Expert
1 dia atrás
Job Summary
We are seeking a highly skilled Medical Information Expert to join our team at Bespoke Recruitment Limited. This is an exciting opportunity for a professional with excellent language skills and a passion for providing accurate and reliable medical information to customers.
Our organization provides medical information services to healthcare professionals and patients. We are committed to delivering high-quality answers to unsolicited medical requests, ensuring a positive customer experience.
Key Responsibilities- Handling calls requesting product information from healthcare professionals and the general public.
- Answering calls in a courteous, professional manner with predefined answers/resources.
- Handling of queries from patients by providing balanced, accurate and non-promotional information.
- Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures.
- Accurate recording of all medical communication transactions into the medical information database.
- Fluent in English and Italian/ Spanish/Portuguese.
- Bachelor's degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline.
- Sound background to understand national healthcare systems and organizational hierarchies.
- Excellent active listening skills with effective verbal skills to respond to customers in a rational and empathetic manner.
- Excellent written skills to respond to customers' queries succinctly, accurately and objectively.
- Fixed-term contract for 12 months with views of renewal.
- Contingency contract.
- Salary: €30k-€33k DOE.
- Full-time position based on a hybrid model with twice-a-week attendance in the office.
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