Global Medical Information Agent
Há 6 dias
A medical information agent is required to provide accurate and non-promotional responses to customer inquiries. The ideal candidate will have fluency in English, Italian, Portuguese, and a strong background in healthcare.
Key Responsibilities:
1. Answering calls from healthcare professionals and the general public.
2. Providing balanced, accurate, and non-promotional information to patients.
3. Identifying queries containing adverse events or product quality complaints and handling them accordingly.
4. Recording all medical communication transactions into the database.
5. Facilitating customer requests and escalating enquiries as necessary.
Required Skills and Qualifications:
- Fluent in English, Italian, and Portuguese
- Bachelor's degree in healthcare, natural sciences, pharmacy, or a related field
- Excellent active listening skills and verbal skills to respond to customers effectively
- Proactive, analytical, and pragmatic approach to problem-solving
- Ability to work under pressure and juggling short deadlines and multiple priorities.
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