Global Health Information Agent
Há 3 dias
Join Our Team
We are seeking a highly motivated Global Health Information Agent to join our team at Bespoke Recruitment Limited. As a Medical Information Agent, you will be responsible for providing accurate and reliable medical information to customers, ensuring a positive customer experience.
We provide medical information services to healthcare professionals and patients. Our team is committed to delivering high-quality answers to unsolicited medical requests, ensuring a positive customer experience.
Key Responsibilities- Handling calls requesting product information from healthcare professionals and the general public.
- Answering calls in a courteous, professional manner with predefined answers/resources.
- Handling of queries from patients by providing balanced, accurate and non-promotional information.
- Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures.
- Accurate recording of all medical communication transactions into the medical information database.
- Fixed-term contract for 12 months with views of renewal.
- Contingency contract.
- Salary: €30k-€33k DOE.
- Full-time position based on a hybrid model with twice-a-week attendance in the office.
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