Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Customer Service Representative

At Blu Selection, we are looking for a talented Customer Service Representative to join our international team. In this role, you will be responsible for supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands.

Key Responsibilities:

  • Answering incoming queries from customers
  • Identifying issues and providing solutions
  • Ensuring high level of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
  • Being a team player and participating in the success of the team and project

Requirements:
  • A native level of German and at least a B2 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • A high school degree
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Having a drive for excellence and professionalism
  • Being a real team player and committed to your work
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Portugal for an international career and life experience
  • Having a valid Portuguese work permit (required)

What's in it for you?
  • Type of contract: a long-term fixed term contract, renewable every year
  • Working hours: full time (40h/week)
  • Mon-Fri, availability to work between 7am-10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
  • Salary conditions: 950-1050€ gross/month (including free accommodation, all bills included) or 1300-1500€ gross/month (excluding accommodation)

About Blu Selection:
  • Located in Lisbon, we take care of you from your career development, language skills, accommodation and to your social integration
  • A multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world
  • A company that offers real career opportunities in different career paths


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