Quality Assurance Specialist for Technical Support

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Description

The Quality Assurance Specialist will be responsible for ensuring the technical support teams are compliant with our company's standards by monitoring calls, chats, and emails, and analyzing data to identify areas for improvement.

Main Responsibilities:
  • Perform quality control checks on customer interactions to ensure consistency and quality in messaging.
  • Analyze performance metrics and provide recommendations to management to improve inefficiencies.
  • Develop and maintain quality monitoring forms, samples, and standards.
  • Track actions and their impact on the overall operation.
  • Monitor employee performance and provide regular feedback to management.
  • Coordinate with the Training team to document and ensure adherence to policies, procedures, and processes.
Requirements:
  • Fluency in Dutch (at least C2 level, ideally native)
  • B2 level of English
  • Availability to work in shifts and weekends
  • Excellent communication and interpersonal skills
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Strong attention to detail and a desire to deliver accurately and efficiently
About the Role

This is a full-time position that offers the opportunity to work in a rapidly expanding global organization with an excellent reputation. As a Quality Assurance Specialist, you will play a key role in ensuring the quality of our technical support services.

Benefits
  • Competitive salary: €60,000 - €80,000 per annum
  • Relocation allowance for international candidates
  • Professional development opportunities
  • A clear career path within the organization
  • A pleasant and inspiring working atmosphere

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