Database Administrator Agent

Há 6 dias


Lisboa, Lisboa, Portugal Western Union Tempo inteiro
Job Summary:

As a Database Administrator Agent at Western Union, you will be responsible for maintaining the quality of data and delivering reporting to regulators with high accuracy, timeliness, and integrity. This role involves partnering with various functional units globally to ensure seamless operations.

Key Responsibilities:
  • Create and activate Agent accounts, supporting the Agent network while updating and maintaining data in Western Union databases.
  • Provide critical control indicators to preserve and support the Agent enrollment process.
  • Offer back-office support to Sales teams and other Western Union departments.
  • Validate and execute Agent contracts and maintenance requests for completeness and accuracy according to contract compliance and legal requirements.
  • Resolve complex escalations from business partners and teammates.
  • Create Ad Hoc reports for business partners, senior management, and other departments.

Requirements:
  • Fluency in English with outstanding verbal, written, and listening skills is mandatory.
  • Fluency in French with outstanding verbal, written, and listening skills is mandatory.
  • Customer-oriented approach and good communication skills.
  • Strong analytical, investigation, and problem-solving skills.
  • Attentiveness to details.
  • Time management and organizational skills.
  • Collaboration and teamwork skills.
  • Comfortable working in a fast-paced, highly structured, deadline-driven environment.
  • Previous experience in Operations or Compliance would be an advantage.
  • Advanced knowledge of MS Excel and big data management tools would be an advantage.
  • University/College degree would be an advantage.
  • Knowledge of Western Union Agent enrollment and maintenance processes would be an advantage.
  • Knowledge of AS400, WUAMS, IBIS, Sales Force, and/or SharePoint databases, ARC+, WU Shop, Voyager, Macros, and Mass Loads would be an advantage.

About Us:

Western Union is a global leader in financial services, empowering individuals and businesses to move money, share information, and pursue opportunities around the world. With a diverse and passionate team of over 8,000 employees serving 200 countries and territories, we help our customers prosper by providing services that meet their evolving needs.
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