Database Administrator Agent

3 semanas atrás

Lisboa, Lisboa, Portugal Western Union Tempo inteiro
Job Title: Database Administrator Agent

We are seeking a highly skilled Database Administrator Agent to join our team at Western Union. As a key member of our operations team, you will be responsible for maintaining the quality of data and delivering reporting to regulators with high accuracy, timeliness, and integrity.

Key Responsibilities:
  • Create and activate Agent accounts and support active Agent's network while updating and maintaining data in multiple Western Union databases.
  • Provide critical control indicators to preserve and support the Agent enrollment process.
  • Provide back-office support to Sales people on the field and to other Western Union departments.
  • Validate and execute Agent's contract (new and renewal) for completeness and accuracy according to contract compliance and legal requirements.
  • Validate and execute Agent's maintenance requests for completeness and accuracy according to requirements provided by money service license holder.
  • Handle and resolve complex escalations from business partners and teammates.
  • Create Ad Hoc reports for business partners, senior management and/or other departments.
Requirements:
  • Fluency in English with outstanding verbal, written and listening skills is mandatory.
  • Fluency in French with outstanding verbal, written and listening skills is mandatory.
  • Customer-oriented approach and good communication skills.
  • Strong analytical, investigation and problem-solving skills.
  • Attentiveness to details.
  • Time management and organizational skills.
  • Collaboration and teamwork skills.
  • Comfortable working in a fast-paced, highly structured, deadline-driven environment.
  • Previous experience in Operations or Compliance would be an advantage.
  • Advanced knowledge of MS Excel and big data management tools would be an advantage.
  • University/College degree would be an advantage.
  • Knowledge of Western Union Agent enrollment and maintenance processes would be an advantage.
  • Knowledge of AS400, WUAMS, IBIS, Sales Force and/or SharePoint databases, ARC+, WU Shop, Voyager, Macros and Mass Loads would be an advantage as well.
What We Offer:
  • The monthly gross base salary range is 1,175 - 1,733 EUR.
  • Short-term incentives.
  • Multiple health insurance options.
  • Accident and life insurance.
  • Access to best-in-class development platforms.
  • Conditional French language allowance.
  • Private Health Insurance (3 options).
  • Life & Accident Insurance.
  • Additional days off.
  • Wide variety of discounts and special offers.
  • Free Fitness facilities.
  • Volunteering activities.
  • Referral program.
  • Relocation Buddy support upon request.

We are passionate about diversity and committed to providing an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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