Financial Services Risk Assessment Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

At TTEC, we're committed to delivering exceptional customer experiences. As a Financial Services Risk Assessment Specialist, you'll play a crucial role in helping us achieve this goal.

About the Role

You'll be working remotely from Poland, providing Italian-English support to customers. Your primary responsibility will be to assess and resolve complex credit risk issues, ensuring timely payments, correct cash application, account reconciliation, and match-ups.

Responsibilities

  • Monitor customer accounts, analyzing financial data and credit reports to evaluate creditworthiness.
  • Research and respond to customer inquiries regarding credit holds, credit line availability, collection/past due issues, and account reconciliation.
  • Analyze and define appropriate credit limits based on customers' payment history and creditworthiness.

Requirements

  • 6 months of experience in customer service, back office administration, or collections.
  • Bilingual in Italian and English.
  • Strong analytical skills, responsiveness, and results orientation.
  • Attention to detail and an exceptional work ethic.

What We Offer

We're proud to offer a competitive base wage of $45,000 per year, plus performance bonus opportunities. You'll also enjoy a supportive environment that encourages career growth and professional development.

Our Culture

At TTEC, we value diversity and inclusivity, creating a workplace where everyone feels valued and empowered to bring their unique perspectives. Our global team is guided by our company values and is dedicated to making a positive impact.

About Us

TTEC is a leading provider of customer experience technology and services, partnering with iconic brands to deliver exceptional customer experiences. With a commitment to diversity and inclusion, we strive to create a workplace where everyone can thrive.


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