Concierge Customer Service Representative
Há 3 dias
**Job Overview**
As a Concierge Customer Service Representative, you will be responsible for providing exceptional customer service to high-net-worth clients in the luxury sector. You will work with a premier global concierge service that specializes in travel, dining, events, and other lifestyle services.
Your Daily Responsibilities
- Manage customer relationships and digitize client interactions using CRM tools
- Perform inbound and outbound calls, as well as written communication with clients
- Complete daily tasks efficiently and maintain accuracy of customer information
- Identify and escalate issues appropriately
- Compose thoughtful messages and customize prepared responses to customer emails
- Research information and solve problems using available resources
- Monitor and control multiple tasks simultaneously
Requirements
- Native or Proficient Italian (C2 level)
- Advanced English Skills (C1 level) both verbal and written
- Strong Communication Skills with excellent phone conversation skills and attentive listening
- Courtesy, Active Listening, and Personalized Follow-up
- Customer-Oriented with a willingness to provide personalized care
- Attention to Detail and Quality of Service
What We Offer
- Signing Bonus
- Relocation Package
- Competitive Wages
- Paid Professional Training
- Private Healthcare & Dental Insurance
- Growth Opportunities
- Fun Company-Wide Initiatives
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