Concierge Customer Service Representative

Há 3 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

**Job Overview**

As a Concierge Customer Service Representative, you will be responsible for providing exceptional customer service to high-net-worth clients in the luxury sector. You will work with a premier global concierge service that specializes in travel, dining, events, and other lifestyle services.

Your Daily Responsibilities

  • Manage customer relationships and digitize client interactions using CRM tools
  • Perform inbound and outbound calls, as well as written communication with clients
  • Complete daily tasks efficiently and maintain accuracy of customer information
  • Identify and escalate issues appropriately
  • Compose thoughtful messages and customize prepared responses to customer emails
  • Research information and solve problems using available resources
  • Monitor and control multiple tasks simultaneously

Requirements

  • Native or Proficient Italian (C2 level)
  • Advanced English Skills (C1 level) both verbal and written
  • Strong Communication Skills with excellent phone conversation skills and attentive listening
  • Courtesy, Active Listening, and Personalized Follow-up
  • Customer-Oriented with a willingness to provide personalized care
  • Attention to Detail and Quality of Service

What We Offer

  • Signing Bonus
  • Relocation Package
  • Competitive Wages
  • Paid Professional Training
  • Private Healthcare & Dental Insurance
  • Growth Opportunities
  • Fun Company-Wide Initiatives

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