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Concierge Services Agent
1 semana atrás
As a Multicultural Customer Advisor, you will play a vital role in delivering exceptional support to our clients from diverse backgrounds.
About the RoleThis is an exciting opportunity to join a dynamic and growing company as a Multicultural Customer Advisor. Our client is a leading provider of concierge services, specializing in working with high-net-worth clientele in all markets within the luxury sector.
The ideal candidate will have native or proficient level of German (C2) and advanced level of English (at least C1) both verbal and written. Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills are essential.
You will be responsible for providing personalized care to our clients, using your attention to detail and quality of service to ensure their needs are met.
Main Responsibilities:
- Manage customer relationships and provide personalized care.
- Deliver exceptional customer service and support to clients.
- Maintain accuracy and security of customer information on the database.
- Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
What We Offer
- Competitive wages.
- Paid professional training.
- Employee discounts.
- Private healthcare & dental insurance (after six months of employment).
- Growth opportunities through various development programs.
- Fun and engaging company-wide initiatives, including our EverBetter wellness program.
- Job stability.
- Life-long skills and experience.
- Excellent work culture.
