Customer Service Representative
2 semanas atrás
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Boston Scientific Gruppe. As a key member of our customer-facing team, you will be responsible for handling customer orders, resolving issues, and providing exceptional support to our customers.
Key Responsibilities
- Handle customer orders and resolve issues related to electronic orders
- Manage Work Orders submitted through Service Max and integrate them in SAP
- Manage backorders and issue invoices in electronic format
- Provide customer support and assistance to the sales force
- Manage complaints and register them in Sales Cloud
Requirements
- Previous experience in Customer Service roles in commercial companies
- Good level of English (B2 or above) and knowledge of SAP
- Excellent knowledge of Excel and ability to work with advanced IT tools
- Aptitude for teamwork and customer satisfaction
What We Offer
- Permanent contract
- International, proactive, and innovative work environment
- Upskilling and mentoring opportunities
- Equal employment opportunity employer
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