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German Beauty Expert
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**About Us**
At GrabJobs, we're passionate about beauty in all its forms. With over 110 years of experience, we've become the ultimate Beauty Pure Player. Our deep understanding of consumers' desires and aspirations worldwide makes us a leader in the industry.
We're now inviting you to be part of our legacy and shape the future of beauty with us. As a Beauty Advisor, you will be the voice of our brand, delivering outstanding service and beauty advice to our valued customers. You will engage with customers through live chat, phone, email, web forms, and social media, ensuring their experience with our products is nothing short of exceptional.
About the Role
- Connect with customers via live chat, phone, emails, web forms, and social media for the German market.
- Handle consumer inquiries and complaints with professionalism and empathy.
- Offer precise and timely solutions, ensuring customer satisfaction.
- Provide expert product and beauty advice, tailored to individual needs.
- Address questions related to returns, deliveries, and refunds.
- Offer advice on product usage, alternatives, and specifics.
- Handle GDPR-related queries, newsletter unsubscriptions, and data breach concerns.
What We're Looking For
- Strong verbal and written communication skills in German and English.
- Genuine desire to help others.
- Ability to think on your feet and provide effective solutions.
- Collaborative spirit and a positive attitude.
- Comfortable navigating various digital platforms and databases.