Shared Service Center Lead
2 semanas atrás
About the Job
We are looking for an experienced Global People Services Director to lead our Shared Service Center in Lisbon. As the director, you will oversee the delivery of HR services across various geographies, drive operational excellence, and contribute to our ongoing transformation initiatives.
Your Key Responsibilities
- Operational Management: Lead the operational management and delivery of people services throughout the employee lifecycle.
- Process Improvement: Identify and implement process improvements and automation opportunities to enhance service efficiency and the overall employee experience.
- Service Delivery: Manage day-to-day activities, ensuring high-quality service delivery while meeting or exceeding established KPIs and SLAs.
- Team Leadership: Lead a high-performing, cross-functional SSC team, ensuring alignment with organizational policies and regional compliances.
- Stakeholder Management: Partner with regional HR teams, business leaders, and other functions to ensure seamless service delivery and continuously improve the employee experience.
- Compliance: Ensure adherence to HR compliance standards and manage escalated queries within defined timelines and organizational guidelines.
Your Profile
A Bachelor's or Master's degree in Human Resources, Business Administration, Organizational Development, or a related field. A minimum of 7-10 years of experience in an HR shared service environment, with at least 3-5 years in a managerial role. Proven track record in leading operational teams and delivering successful HR service initiatives within a global, matrixed environment.
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