Data Platform Visionary

1 dia atrás


Lisboa, Lisboa, Portugal Women In Payments Tempo inteiro

**Company Overview**

Talkdesk, a leading provider of Contact Center as a Service (CCaaS) solutions, is redefining customer engagement. Our mission is to empower organizations to deliver exceptional experiences through innovative technology and data-driven insights.

**Job Summary**

We are seeking an experienced Data Platform Director to join our team. As a strategic leader, you will drive our data initiatives, architect cutting-edge data solutions, and make informed decisions across the organization.

**Key Responsibilities:**

  • Strategic Leadership: Develop and execute a comprehensive data strategy that aligns with Talkdesk's business objectives and enhances our product offerings.
  • Data Architecture: Design and implement a scalable data architecture that supports real-time analytics, machine learning, data integration, and addresses Big Data challenges.
  • Team Development: Lead and inspire a team of product managers, fostering innovation, collaboration, and continuous learning.
  • Cross-functional Collaboration: Partner with customers, partners, and adjacent areas to identify data needs and deliver impactful insights that drive business growth.

**Performance Metrics:** Define and track key performance indicators (KPIs) to assess the impact of data initiatives and ensure alignment with company goals.

**Requirements:**

  • Bachelor's degree in Computer Science, Data Science, or a related field; advanced degree preferred.
  • 8+ years of experience in data management, analytics, or a related field, with at least 3 years in a leadership role.
  • Experience with contact center / customer experience center reporting and metrics preferred.
  • Strong experience with modern data platforms, data warehousing, and ETL processes, particularly in cloud environments.

**Compensation:** We offer a competitive salary range of $60,000 - $80,000 per year.

**Location:** Lisboa, Portugal

**Work Environment and Physical Requirements:** Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)



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