Director of Data Platform

2 meses atrás


Lisboa, Lisboa, Portugal Talkdesk 2 Tempo inteiro

Director of Data Platform

At Talkdesk 2, we are redefining customer engagement with our industry-leading Contact Center as a Service (CCaaS) solutions. Our mission is to empower organizations to deliver exceptional customer experiences through innovative technology and data-driven insights. We are seeking an experienced and visionary Director of Data Platform to lead our data initiatives, architect cutting-edge data solutions, and drive data-driven decision-making across the organization. The successful candidate will be instrumental in shaping our data strategy and enhancing our platform's capabilities to support our ambitious growth plans.

Key Responsibilities:

  • Develop and execute a comprehensive data strategy that aligns with Talkdesk 2's business objectives and enhances our product offerings.
  • Work with your engineering counterpart to oversee the design and implementation of a scalable data architecture that supports real-time analytics, machine learning, data integration, and addresses Big Data challenges such as data volume, variety, velocity, and veracity.
  • Lead and inspire a team of product managers, fostering a culture of innovation, collaboration, and continuous learning.
  • Partner with customers, partners, and adjacent areas, such as engineering, sales, and customer success, to identify data needs and deliver impactful insights that drive business growth.
  • Define and track key performance indicators (KPIs) to assess the impact of data initiatives and ensure alignment with company goals.
  • Effectively communicate data insights and strategies to executive leadership and other stakeholders, translating complex data concepts into actionable business strategies.

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