Director of Data Strategy

Há 1 mês


Lisboa, Lisboa, Portugal Talkdesk 2 Tempo inteiro

Data Leadership Role

At Talkdesk, we empower organizations to deliver exceptional customer experiences through innovative technology and data-driven insights. We are seeking an experienced and visionary Director of Data Strategy to lead our data initiatives. This strategic role will drive data-driven decision-making across the organization, shaping our data strategy and enhancing our platform's capabilities to support our ambitious growth plans.

Key Responsibilities:

  • Develop and execute a comprehensive data strategy that aligns with Talkdesk's business objectives and enhances our product offerings.
  • Work with engineering counterparts to oversee the design and implementation of a scalable data architecture that supports real-time analytics, machine learning, and data integration.
  • Lead and inspire a team of product managers, fostering a culture of innovation, collaboration, and continuous learning.
  • Partner with customers, partners, and adjacent areas to identify data needs and deliver impactful insights that drive business growth.
  • Define and track key performance indicators (KPIs) to assess the impact of data initiatives and ensure alignment with company goals.

Requirements:
  • Bachelor's degree in Computer Science, Data Science, or a related field; advanced degree preferred.
  • 8+ years of experience in data management, analytics, or a related field, with at least 3 years in a leadership role.
  • Strong experience with modern data platforms, data warehousing, and ETL processes, particularly in cloud environments.
  • In-depth knowledge of data privacy regulations and governance best practices.
  • Proven ability to solve complex problems with a strategic mindset and execute projects effectively.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).



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