Operations Excellence Director

Há 2 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

We're on a mission to make every company go beyond the books. As the Head of Business Operations at Phiture, you'll play a critical role in helping us achieve this vision.

About the Team

You'll be part of a dynamic and diverse team of over 850 individuals from 100+ nations, working together to shape the future of fintech operations. Our values – championing the customer, succeeding as a team, making it happen, and building to scale – guide everything we do.

Key Responsibilities
  • Lead and optimise production operations across the operational teams within Customer Support, KYC, Fraud Operations, Tech Support, and Transaction Surveillance teams, ensuring efficiency, scalability, and regulatory compliance.
  • Develop and execute operational strategies that align with Phiture's business objectives, collaborating closely with senior leadership.
  • Drive continuous improvement in tooling, processes, and data-driven decision-making to enhance operational performance and customer experience, whilst balancing regulatory requirements with operational effectiveness.
  • Foster a culture of innovation and excellence across the Business Operations department, acting as a thought leader in operational strategy.
  • Collaborate cross-functionally to streamline workflows and improve integration between operational teams and other departments.
  • Mentor and develop high-performing teams, with a focus on nurturing leadership talent and building a resilient operations organisation.
  • Implement and monitor key performance indicators (KPIs) to track operational efficiency, customer satisfaction, and team performance.


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