German Speaking Customer Advisor

Há 2 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
About the Role:

We are looking for a highly skilled German Speaking Customer Advisor to join our team in Porto, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our German-speaking customers.

The successful candidate will have excellent communication skills, both written and verbal, and be able to effectively communicate with customers in German. You will also have a strong understanding of web services and be able to provide accurate and helpful information to customers.

Responsibilities:

  • Customer Support: Provide exceptional customer service via phone, email, and live chat.
  • Web Services Expertise: Develop a strong understanding of our web services and provide accurate information to customers.
  • Problem-Solving: Troubleshoot customer issues and deliver solutions that meet their needs.

Requirements:

  • Language Skills: Fluent in German and at least intermediate English.
  • Experience: Prior experience in customer service is advantageous but not required.
  • Skills:
    • Communication: Strong verbal and written communication skills in both German and English.
    • Problem-Solving: Ability to troubleshoot customer issues and provide quick, effective solutions.
    • Customer-Oriented: Passion for providing excellent customer service and fostering long-term relationships.

What We Offer:

  • Competitive Salary: A salary that reflects your skills and experience.
  • Relocation Package: For candidates relocating from abroad, we offer a comprehensive relocation package.
  • Health & Life Insurance: Comprehensive coverage starting on day one.
  • Meal Allowance: A daily meal allowance to support your food expenses.
  • Transport Allowance: Monthly transport allowance for your commute.


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