Consulting Operations Manager
Há 4 dias
Job Purpose
The Consulting Operations Manager will oversee the delivery of retail solution projects and ensure customer satisfaction with our professional services. This role requires strong leadership and project management skills, with a focus on driving results and improving efficiency.
Main Responsibilities:
- Oversee project delivery involving the implementation of LS Retail's products and services
- Monitor project progress, track deliverables, costs, timing, and change requests
- Responsible for invoicing of services and expenses on projects
- Collaborate with consulting management to prepare proposals for consulting services
- Manage resource allocation and staffing on projects
- Develop and implement efficient methodologies, processes, templates, and documentation to enhance repeatability and quality of delivery/execution
- Ensure seamless customer satisfaction through effective project management and services support
Requirements
- Bachelor's degree in a relevant field
- Minimum 2-5 years of relevant business experience, project management, or consulting organization experience
- Excellent English communication skills
- Ability to communicate effectively with external resources, clients, and internal teams
- Strong organizational skills with ability to plan activities and projects well in advance
- ERP solution knowledge and experience working in a matrix organization
- Flexible working hours to accommodate team members across multiple time zones
- Proficiency in Microsoft Office Suite and PM management tools
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