Lisbon Health Account Professional Opportunity
Há 3 dias
We are seeking a highly skilled and motivated Health Account Manager to join our team in Lisbon. As a key member of our cross-border support team, you will play a critical role in providing exceptional customer service and support to clients in the healthcare sector.
Your primary responsibilities will include:
- Providing top-tier support across phone, live chat, email, and social media for health-related accounts
- Resolving issues related to account setup, verification, finances, and technical challenges in the healthcare sector
- Acting as a trusted advisor, offering solutions and insights for effective healthcare management
- Addressing client inquiries, concerns, and feedback promptly, ensuring satisfaction
- Fostering strong, open relationships with clients through clear communication
- Maintaining high service standards while adhering to company policies
- Providing feedback to enhance internal processes and improve service quality
To be successful in this role, you will need to possess:
- Fluent proficiency in French (C2 level)
- Fluent proficiency in English (C1 level)
- EU Citizenship or Portuguese Residency Card
- Minimum 1 year of experience in customer support or account management
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow in the health sector
We offer a competitive salary, performance-based bonuses, meal allowances, comprehensive health and life insurance, and the opportunity to work in a dynamic, collaborative environment. Our estimated annual salary for this role is €45,000 - €60,000, depending on experience.
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